Sign Up
Login
 
Go
  • Find a Counselor
  • Resources
  • How-To
  • Frequently Asked Questions
×

Frequently Asked Questions

  • Most Viewed Questions
  • Counselor
  • General
  • Member

Most Viewed Questions

How do I get started?

Signing up is easy. Click here to see an eCounselor.

Click here to register as an eCounselor.

What are the system requirements?

eCounseling.com is a browser based product that can be accessed from anywhere in the world. With that in mind the product supports all major browsers. In order to perform a video chat session you will need to have flash installed, it can be downloaded here (http:// get.adobe.com/flashplayer/). Additionally, a broadband connection is suggested (and required in the case of video chat sessions) for best performance.

How much (and how) do I get paid?

Counselors set their own rates for in-person, telephone, text chat, and online video counseling. So you get paid the fee you set, minus a small technology fee eCounseling.com takes for credit card processing and use of services. To set your fee, simply follow the prompts in your eCounseling.com account settings. Clients pre-pay for counseling, so there is never a problem with billing. Counselors receive payment on a monthly basis for the sessions that performed in the previous month.

Who owns and manages eCounseling.com?

eCounseling.com is owned and operated by eCounseling.com Inc. Additional information may be requested by emailing support@ecounseling.com

How do I purchase services?

Services can be pre-purchased on our website. Major credit cards are accepted.

Will I have a counseling file?

It is an ethical standard that whenever someone visits a professional counselor, that counselor creates a counseling file. In this, the counselor includes important information such as the client’s history, social support, presenting problem, treatment goals and progress. This file is strictly confidential to the greatest extent of the law. For more information, feel free to talk personally with your counselor.

What if I am suicidal?

This is NOT an appropriate service if you are seriously considering suicide. Help is available however! Call 1-800-SUICIDE for immediate assistance, or call 911 to contact your LOCAL authorities. Emergency professionals in your area are best equipped to provide affective treatment.

Is this a crisis line?

Though some persons who use our service are in crisis, many are not—and we do not consider ourselves a “crisis line”. Unlike a crisis line, eCounseling.com lists only professional counselors, and strives to help persons build an ongoing client-counselor relationship. If you are suicidal and are looking for immediate crisis help, please contact your local services by dialing 911.

Is eCounseling confidential?

eCounseling.com is committed to ensuring client confidentiality, and implements many securities to make sure your confidentiality is ensured. In most states it is necessary for a counselor to breach confidentiality if a client is considered an immediate threat to him/herself or others. Also, a counselor is mandated to report any disclosed information regarding the abuse of a minor, handicapped, or elderly person. In some instances client files can be subpoenaed by a court of law. Feel free to speak with your counselor in regards to your rights of confidentiality.

How do I acquire services?

Simply click "Find a Counselor" and search by location, counselor specialties like anger or depression, or your preferred method of counseling (video, chat, in-person, etc.)

How do I cancel my account (counselor)?

Counselors who wish to cancel their accounts need to follow the guidelines within the Cancellation Policy. Please read the entire document first. Here is the required form to fax - Cancelleation Form
We hope you'll change your mind!

Top Articles

  • Addiction
  • Grief and Loss
  • Pornography
  • Adultery

Top Videos

  • Am I addicted to pornography?
  • Can I get sober on my own?
  • Forgiveness vs Reconciliation
  • How can I find relief from my depression?

Top FAQ’s

  • How do I get started?
  • How do I purchase services?
  • Is eCounseling confidential?
  • How much and how do I get paid?

About

  • Privacy Policy
  • Contact eCounseling
 
Designed by Redfinch Solutions © 2011 eCounseling.com